For lost property
Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday - Friday 09:00 – 17:30*.
*Excluding bank holidays
Items found on our terminals will be retained for one month with the exception of passports and driving licences, which will be returned to the appropriate point of issue. Bank cards will be securely destroyed once received by the central Lost Property Office in Folkestone. Items lost in France will be returned to the Folkestone office every other week.
For queries, compliments and complaints
If you have an enquiry that isn't already covered by our Frequently Asked Questions, you may wish to complete our form.
Click here for details of our Complaints Procedure.